Brazilian airlines still making a mockery of consumers
We saw three months ago how Azul, Gol and Tam had been reprimanded by the authorities for including on their sales websites pre-selected optional services (travel insurance). At the time we were quite happy that the authorities seemed to be doing something about this cunning trick.
It was with dismay that over the last weekend we discovered that at least two airlines, Azul and Tam, continue pre-selecting optional services. We don’t know whether that is still the case with Gol too as we didn’t purchase any tickets from them this time.
Since the authorities seem incapable of disciplining the airlines, all we can do is warn you so you don’t end up paying for a service you didn’t select. Check carefully the details for the fare you are paying and de-select those options you don’t want to purchase.
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