Archive for TAM
Tam, a promotion turned into frustration
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So much hype for nothing. Customers trying to take advantage of Tam’s promotion over the weekend (Tam fare deals over the weekend) saw their hopes turned into frustration and anger. Tam’s website was unavailable for most of the weekend (I unsuccesfully tried to enter the page a dozen times over Saturday and Sunday). Customers attracted by the promotional deals couldn’t check them out. But even worse, anybody wanting to carry out any operation not related to the flight deals couldn’t do anything either. No sales, no information, no nothing.
Hard to believe the IT department of one of the major Brazilian airlines cannot cope with the visits generated by a sales promotion. A sorry sight.
Pluna-Tam code share
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The Uruguayan airline Pluna and the Brazilian Tam have added a new flight to their code-share agreement. Tam will now sell tickets for the Porto Alegre – Montevideo flight with its own Tam flight code. The flight is operated by Pluna.
Azul, Gol and Tam reprimanded by the authorities
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Brazilian airlines Azul, Gol and Tam have been reprimanded by ANAC (the Brazilian civil aviation authority) for including on their sales websites pre-selected optional services (travel insurance). They will be allowed to offer those services but making it very clear they are optional. The customer will have to actively select the services should he wish to purchase them. It was time someone did something about this cunning trick played by the airlines!
Tam announces internet and on-board telephone calls from June 2010
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Tam has announced that starting in June 2010 it is going to offer both internet access and mobile phone calls on board its flights. While internet access is a cool idea, we dread to think what it might be like to spend an entire flight listening to the conversation of the passenger sitting next to us. Prices haven’t been defined yet.
agreements between Tam and Brussels Airlines and US Airways
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As part of the process of integration within the Star Alliance, Tam has signed agreements with Brussels Airlines and US Airways. These agreements give Tam customers more chances to accumulate miles and issue tickets to new destinations.
TAM: system offline on 14 and 15 November
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Tam is migrating its system to the Amadeus platform. The change will take place on 14 and 15 November. During the period both its website and its sales system will be unreachable.
We hope Tam’s website gets an upgrade allowing price searches.
Tam delaying its initial flight to South Africa
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The announcement that Tam were about to begin flying to South Africa on the 2nd half of 2009 never turned a reality. The company is now estimating its São Paulo to Johannesburg operation will only begin shortly before the FIFA World Cup 2010.
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Tam announces new flight deals
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Tam is announcing new promotional fares. Mininum stay of one night. Another marketing drive or will we find this time real bargains?
Tam: points + cash for international flights
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Tam is back with a promotion that allows issuing tickets using a combination of points from its Fidelidade mileage program and cash. All the details can be found at the promotion’s webpage. Tickets need to be issued before 31 October 2009 for flights up until 30 November 2009.
As ever, read carefully the rules before purchasing any tickets.
TAM discounts over the weekend
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Tam is announcing discounted flights for purchases made through its website over the coming weekend. Purchases must be made between 6:00 on Saturday and 23:59 on Sunday. Discounts of up to 90% are promised. Minimum stay is three nights and flights must be made no later than 8 October.
We’ll see if Tam’s website can stand the pressure (outages are frequent whenever there are short-lived promotions) and what will the real prices be.