The Brazilian Civil Aviation Authority, ANAC, in an attempt to innovate, has just added to its website a Espaço do Passageiro, a space where passengers can rank the airlines that operate in Brazil – both national and international. The marks given by passengers will be used to create a consumer satisfaction ranking.

To be able to take part, the consumer needs to have a CPF (Brazil’s tax identification number). That means the new tool is restricted to Brazilians and foreigners living in Brazil.

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