a question for Trip airlines
We have a simple and direct question for Brazilian airline Trip:
Is the airline interested at all in having foreign tourists as part of their customer base or would the airline rather have those tourists fly with its competitors?
Do you know what the photographs above have in common? They were taken at destinations served by the Brazilian airline Trip. No prices for guessing they are all very popular destinations among the foreign crowd.
The airline, however, does not allow foreigners to purchase tickets through its website. All potential customers are requested to supply a Brazilian Tax ID number (known as CPF).
As we don’t know what a foreign national not in posession of a CPF can do to overcome that obstacle, we’ve approached Trip several times. We’ve done so through its Twitter profile and directly by email using the contact form found at its website. Our friend and colleague at D Airfare, Rodrigo Purisch, author of the essential Aquela Passagem has also approached the company with the same question. Several months have gone by and we haven’t received a single reply.
Poor customer relations? Trip is not interested in flying foreign tourists? We don’t know. But the fact is, foreign tourists that would willingly fly with Trip end up choosing a competitor that allows them to purchase tickets from abroad.
It is a pity. At a slow but firm pace Trip has developed a substantial network, reaching destinations where no one else flies and offering a standard of service above that of the main Brazilian airlines. Maybe after this post the company gets in touch with D Airfare (contact details here) with an explanation. We promise we’ll spread the news.
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